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This week we feature an article by Wayne Elsey who writes about how businesses can improve the experiences of their customers with the use of artificial intelligence. With the passing of another year in the digital age, the reality is that we all have to be more aware of how artificial intelligence is entering into our lives. Smart business leaders know that to maintain a competitive advantage, they have to keep an eye on the future. The future is now as it concerns artificial intelligence, and it provides an excellent opportunity for business owners to stay ahead of the competition, but more importantly, offer customers a more tailored and enhanced experience. Roy Raanani, CEO and Founder, Chosus.ai said in a Forbes article that artificial intelligence was being democratized with the creation of open source technology that was leveling the playing field.